Cancelling & Rescheduling Policy
Your appointment time is reserved especially for you. To ensure fairness and to allow availability for other clients, the following cancellation policy applies:
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Cancellations within 24 hours of your scheduled appointment will incur the full session fee.
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Rescheduling within 24 hours of your scheduled appointment will incur a $45 rescheduling fee.
Cancellations or changes made more than 24 hours in advance will not incur a fee.
This policy applies to both in-person and telehealth appointments.
We understand that unexpected circumstances can arise and encourage open communication wherever possible. Thank you for your understanding and for respecting the time and care involved in providing counselling services.
Terms & Conditions
Last updated: 02 January 2026 1. Disclaimer The information contained on this website, and on any associated online platforms operated by Ground & Grow Counselling Services (including email and social media), is provided for general information and wellbeing support purposes only. It does not constitute medical, psychiatric, or emergency advice. Ground & Grow Counselling Services does not provide a crisis or emergency service. If you are experiencing a mental health emergency or are at risk of harm to yourself or others, please contact 000, attend your nearest emergency department, or contact a crisis support service such as Lifeline (13 11 14).
Confidentiality & Informed Consent
Ground & Grow Counselling Services is committed to providing counselling services in a way that is ethical, respectful, transparent, and supportive. This policy outlines how confidentiality is maintained and how informed consent is obtained within a private practice setting. Informed Consent Informed consent is an essential part of the counselling relationship. By engaging in counselling services with Ground & Grow Counselling Services, you acknowledge that you have been provided with clear information about the nature, purpose, benefits, and possible risks of counselling.
Record Keeping Policy
1. Purpose Ground & Grow Counselling Services is committed to maintaining accurate, secure, and confidential client records. This Record Keeping Policy outlines how client information is collected, stored, accessed, retained, and disposed of in accordance with Australian privacy legislation and professional counselling standards.
Client Service Agreement
Last updated: 02 January 2026 1. Disclaimer The information contained on this website, and on any associated online platforms operated by Ground & Grow Counselling Services (including email and social media), is provided for general information and wellbeing support purposes only. It does not constitute medical, psychiatric, or emergency advice. Ground & Grow Counselling Services does not provide a crisis or emergency service. If you are experiencing a mental health emergency or are at risk of harm to yourself or others, please contact 000, attend your nearest emergency department, or contact a crisis support service such as Lifeline (13 11 14).